Terms of service

You need an account to use ShipFunnels. Keep your sign-in secure and tell us straight away if you think someone else has access. You are responsible for what happens under your account, including actions your connected AI agents and team members take.

You must be at least 18, or the age of majority where you live, to create an account.

You own the pages, files, offers, emails and contact data you put into ShipFunnels. You give us permission to host, copy, process and display them only as needed to run the service for you. You can download your funnel files at any time.

You are responsible for your content and for having the right to use it, including images, copy and any personal data you collect from your visitors.

You agree not to use ShipFunnels to:

• host phishing pages, malware or pages that imitate another brand or person;
• sell illegal products or services, or make false or misleading claims;
• send spam or email people who have not agreed to hear from you;
• collect passwords or card numbers outside our own checkout;
• overload, probe or interfere with the service or other customers' sites.

We scan published pages for abuse and may take a site offline, without notice, if we believe it breaks these rules or puts visitors at risk. We will tell you why and how to fix it where we can.

Your buyers pay you through your own Stripe, Paddle or Dodo account. ShipFunnels is not a party to those sales and never holds your money. Your payment provider's terms apply to those payments, and you are responsible for refunds, taxes, receipts and customer support for what you sell, except where Paddle or Dodo act as the seller under their own terms.

Paid plans are billed monthly or yearly in advance and renew automatically until you cancel. Prices and limits are on our pricing page.

Each plan includes a number of unique visitors a month. Up to 25% over your plan is free. Past that, every unique visitor over your plan is billed on your next invoice at your plan's published rate. A funnel pauses when it reaches twice its plan. If a payment fails, your funnels keep serving for one month before they pause.

You can cancel at any time. Cancelling stops the next renewal; we do not refund the current period unless the law requires it.

The ShipFunnels Affiliate program lets approved partners earn commission for referring customers to ShipFunnels. It is separate from the affiliate features you can run on your own funnels.

• Every application is reviewed and approved by hand, based on whether it meets our business goals. All decisions about applications, approvals, commissions and the program are made solely by ShipFunnels and are final.
• Applications must be made by the applicant personally. Applications filled in or submitted by an AI agent or automated tool on someone's behalf are not allowed, will be rejected, and may lead to the person being refused from the program.
• During the affiliate launch offer, which runs for a limited time, approved affiliates earn 50% of every purchase, including renewals, from customers who sign up through their link, for as long as those customers keep paying. Customers who use an affiliate link get 25% off their first purchase.
• Commission is earned only on paid, non-refunded purchases. Self-referrals, fake or incentivised sign-ups, spam, misleading claims about ShipFunnels and bidding on our brand name in paid ads are not allowed, and void any commission they produce.
• We may remove an affiliate from the program at any time if they break these rules. We may change the program for future affiliates; changes never reduce the rate already promised to affiliates approved during the launch offer, unless they broke these rules.

ShipFunnels works with services you connect yourself, such as your payment provider, email sending provider, AI provider, analytics and ad platforms, calendars and automation tools. Their terms apply to your use of them, and we are not responsible for their availability or actions.

We work to keep ShipFunnels fast and available, but we do not promise it will be uninterrupted or error-free. We may change or improve features over time. If we make a change that materially reduces what your paid plan includes, we will tell you in advance.

You can close your account at any time. We may suspend or close accounts that break these terms or leave invoices unpaid. After an account closes we delete its content within 30 days, apart from what we must keep by law, such as billing records.

ShipFunnels is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost sales, and our total liability is limited to what you paid us in the 12 months before the claim.

We may update these terms. When the change is significant we will email you or show a notice in the dashboard before it takes effect. Continuing to use ShipFunnels after that means you accept the new terms.

Questions about these terms? Email [email protected].