Privacy policy

For your account and billing, ShipFunnels decides how data is used, so we are the controller. For the visitors, leads and buyers on your funnels, you decide what to collect and why, so you are the controller and we process that data on your behalf, only to run your funnels.

• Account details: your name, email address and Google sign-in profile.
• Billing details: your plan and invoices. Card details are handled by Stripe, not stored by us.
• Usage: the funnels, settings and actions in your account, including actions your AI agents take.
• Keys you connect, such as payment, email and AI keys. These are encrypted and never shown again.
• Support messages you send us.

• Visitor activity: pages viewed, the source and campaign that brought them, device, browser and the country they visited from.
• Contacts: names and email addresses entered in your forms, including partly filled forms.
• Orders: what was bought and its status. Card details stay with your payment provider.
• Emails sent and replies, so sequences can pause when someone replies.

We do not sell this data or use it for our own advertising. Raw visit events are kept for 90 days and then reduced to hourly totals.

Funnels we host set a small number of first-party cookies:

• a visitor ID, so the same person is counted once and keeps their place in the funnel;
• an A/B version cookie, so a visitor sees the same version on every visit;
• a sign-in cookie for members areas.

Tracking pixels, such as Meta or Google, run only if the funnel owner adds them and, where required, only after the visitor agrees through the cookie banner. Our dashboard uses one sign-in cookie.

We use a few trusted providers to run ShipFunnels:

• Cloudflare, for hosting funnel pages and files;
• Stripe, for our own subscription billing;
• Google, for sign-in;
• our server and database hosting provider.

Services you connect yourself, such as your payment, email and AI providers, receive data under their own terms because you asked us to send it to them.

Data is encrypted in transit. Each account's data is kept separate in our database, keys you connect are encrypted, and access within ShipFunnels is limited to what is needed to run and support the service.

We keep account data while your account is open. When you close it, we delete your content within 30 days, apart from records we must keep by law, such as invoices.

Depending on where you live, you can ask to access, correct, export or delete your personal data, or object to how we use it. Customers can do most of this from the dashboard. Funnel visitors should contact the business that runs the funnel first; we will help that business respond.

Our providers may process data outside your country. Where that happens we rely on appropriate safeguards, such as standard contractual clauses.

We may update this policy. When the change is significant we will tell you by email or in the dashboard.

Questions or requests about your data? Email [email protected].